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Frequently Asked Questions

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From the Training streams page, view the catalogue for either the Residential aged care or Remote clinical stream. Then select the One-click Download button, or browse the catalogue and download just the modules you need.

SCORM 1.2 is an industry recognised standard that allows eLearning modules to be used in any SCORM 1.2 compliant Learning Management System (LMS). Each module is provided as compressed (.zip) file. When you upload this file to a SCORM 1.2 compliant LMS it can then display that module to users and report on data, like who has completed that module and how long it took to complete.

Western Victoria PHN commissioned the development of this training on behalf of a consortia of participating PHNs from across Australia, in consultation with the PHN Telehealth Training Project working group and the PHN Telehealth Training Project Advisory Committee.

PHNs are funded by the Australian Government to plan and commission a range of primary health services to meet the needs of their population. Their key objectives are to increase the efficiency and effectiveness of medical services to patients, particularly those at risk of poor health outcomes, and improving coordination of care to ensure patients receive the right care in the right place at the right time.

As part of these key objectives, this consortium of PHNs has made this training freely available to all Commonwealth funded residential aged care homes and remote clinical providers consulting residents, Australia wide.

Participating PHNs include:

  • Brisbane North PHN
  • Coordinare – South Eastern NSW PHN
  • Darling Downs and West Moreton PHN
  • Eastern Melbourne PHN
  • Gippsland PHN
  • Gold Coast PHN
  • Healthy North Coast – North Coast PHN
  • Murray PHN
  • Murrumbidgee PHN
  • North Western Melbourne PHN
  • Northern Queensland PHN
  • Primary Health Tasmania – Tasmania PHN
  • South Eastern Melbourne PHN
  • Western New South Wales PHN
  • Western Victoria PHN

Individuals cannot access this training. Please contact the training manager or other person responsible for training in your organisation and request access to this training.

No. This training is designed specifically for residential aged care homes only.

No. This training can only be hosted on a Learning Management System (LMS).

A Learning Management System (LMS) is a software platform that allows people to complete and manage training activities such as online learning.

Yes. If you have a Learning Management System that is accessible to providers in your catchment, you can make this training available to their staff.

Yes. If you have a Learning Management System that is accessible to your staff, then you can make this training available to those staff.

Please contact the training manager or other person responsible for training in your organisation. They can advise you on what training you could complete.

Each individual module in a stream takes around 6 – 10 minutes to complete (not including the optional readings). To complete all the modules in a stream will take about 5 hours in total.

Yes. Your Learning Management System (LMS) administrator or manager can provide reporting data on who’s completed this training.

No. This training is only available as self-paced microlearning modules.

  • Windows – Latest versions of Microsoft Edge, Google Chrome or Firefox.
  • Mac – Latest version of Safari, Google Chrome or Firefox.
  • Mobile – Latest versions of Safari or Google Chrome in Apple iOS/iPadOS or Google Chrome in Android OS 6 or later.

No. Only employees or contractors working for a health, clinical or residential aged care provider are eligible to access this training. As part of your studies, whilst on placement with an eligible organisation, you may be able to access the training.

This training is provided free of charge to relevant organisations, under funding provided by the Australian Government. A requirement of that funding is to report on which organisations are using this training.  

Your Learning Management System (LMS) administrator or manager can advise you on how to set up this training on your LMS.

This training has been made possible through funding provided by the Australian Government under the PHN Program.

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